Other FAQ's

1.What are the sizes of your treats?

• Regular decorated treats are 3 to 4 inches in height and width. Minis are about 1 inch.

2. What is the shelf life of undecorated treats?

• We suggest you store treats in a dry, cool location. They have a shelf life of 12 months.

3. What is the shelf life of decorated treats?

• Decorated treats also have a shelf life of 12 months. The colored yogurt icing, however, tends to fade over time They are still fine to eat, they just don’t ‘pop’ as much.

4. Can I refrigerate or freeze decorated treats?

• Yes, you can freeze or refrigerate decorated treats. However, when the treat is placed back into room temperature the yogurt may crack.

5. Do you sell Dog Birthday Cakes?

• We do not sell birthday cakes, but we do have a variety of birthday treats. Check out the "Birthday" section under 'Decorated Dog Treats'.

6. Do you have wheat-free treats?

• Yes, we do sell wheat-free treats. Go to the Bulk section of our website and you will see wheat-free items listed.

7. Can I buy just the yogurt chips?

• Yes, we do sell the vanilla (white) and peanut butter (tan) yogurt chips.

8. Where can I find a list of ingredients for different decorated items?

• Each treat has a list of ingredients, along with the guaranteed analysis under the product description.

9. Where can I find a list of ingredients for different undecorated (bulk) items?

• Each treat has a list of ingredients, along with the guaranteed analysis under the product description.

10. Can I order custom shapes/colors/sayings? If so, how much does it cost?

• Yes, we are happy to bake and decorated customized orders. Please call the bakery at 319-351-9663 for pricing.

11. When will my order ship after I order online?

• Most consumer orders ship in 2-3 business days after the order is received (unless custom).

12. Are your treats always baked to order?

• Yes, to assure optimal freshness (and happy hounds), our treats are baked to order.

13. Are your treats available at grocery stores?

• Yes, our treats are available in some grocery stores in the Midwest region, please call to ask about specific locations.

14. Where is your bakery located?

• Our bakery is located in Coralville, Iowa.

15. What is the best way to place an order?

• The best way to place an order is to go to our website and place your order. We will also take orders via email (woofablesbakery@gmail.com), phone (319-351-9663)

16. Is your packaging environmentally friendly?

• We are always open to ways we can make our packaging more environmentally friendly. If you're aware of more environmentally conscious solutions, please let us know.

17. If my business wants to send your gift baskets to clients, can you accommodate large orders?

• Yes, given a few weeks notice, we can accommodate large orders for gift baskets. Please call our bakery at 319-351-9663 to discuss options and pricing.

18. Are job opportunities available at your bakery?

• During the busy holiday season (late October – late December) we are usually looking for temporary help. During other times of the year, please inquire.

19. How do Woofables subscriptions work?

• When you subscribe, your dog treats are set up as recurring orders through our website. Your order is automatically renewed at the beginning of each month.

20. When will my first subscription renewal happen?

• Your first renewal is processed on the 1st of the month after a full month has passed from your initial order. For example, if you place your first order on January 20, your first renewal will be processed on March 1.

21. How do I manage my subscription?

• You can manage your subscription through your customer portal on the PayWhirl website (https://woofables.paywhirl.com/login). PayWhirl is our subscription processing company. From there, you can view subscription details, order dates, add/change address and cancel your subscription.

22.  Can I update my shipping address or payment method for my subscription?

• Yes. You can update your shipping address and the card on file from the subscription portal without needing to contact support. This is especially helpful if you are moving, traveling, or replacing an expired card.

23.  What happens if my payment for my subscription fails?

• If a payment does not go through, you may receive an email asking you to update your card information. Once your payment method is updated, future subscription orders can continue processing normally. Woofables can also view failed subscription payments in PayWhirl if support is needed.

24.  Can I cancel my subscription anytime?

• Yes. PayWhirl allows you to cancel your subscriptions through the customer portal, at any time (https://woofables.paywhirl.com/login).

25.  Can I swap products or change what comes in my subscription box?

• We are not able to change a subscription product. You would need to cancel your current subscription and create a new subscription for the new product.

26.  Will I get reminders or order confirmations for my subscription orders?

• Yes, you will receive the normal order-related emails connected to your subscription, including confirmations and receipts.